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adcdc1183 asked Kevin Parker answered

API Call log result no records

Hi, I created an API call using the call log endpoint and using sandbox data. The result shows no records even though there are data in the sandbox (https://service.devtest.ringcentral.com/settings/calls.html#simple). What could be the problem here? Below are the response data: HTTP/1.1 200 OK Server: nginx/1.8.0 Date: Wed, 10 Aug 2016 14:19:44 GMT Content-Type: application/json; charset=UTF-8 Content-Length: 488 Connection: keep-alive Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrqqv6l+bmmEQdsVrE5h1Scf; Path=/ RCRequestId: 7c20b8a4-5f05-11e6-91ee-005056bb594d RoutingKey: SJC11P01PAS01 X-LoadMetric: 3 Content-Language: en-US X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 Vary: Accept-Encoding, User-Agent X-AGW-Host: sjc11-c01-agw02.devtest.ringcentral.com { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700", "records" : [ ], "paging" : { "page" : 1, "perPage" : 700 }, "navigation" : { "firstPage" : { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700" } } }

rest api
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benjamin-dean answered
This is a known issue and our Engineering team is actively working on resolving this issue.
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benjamin-dean answered
This has been fixed. Please retry your requests to confirm it is operating as expected for you.
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adcdc1183 avatar image
adcdc1183 answered
Thank you, yes it has now results.
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benjamin-dean answered
Very good. Thank you for the update.
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frank-mendez2829 avatar image
frank-mendez2829 answered
Same issue persists for us in sandbox. No records returned after attempting to retrieve all calls in the call log, which we've confirmed is not empty.

Is there any update on this issue?
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benjamin-dean answered
Has this re-broken, since you last reported that you were receiving results as expected?
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Kevin Parker answered

This is still happening to me. Please suggest the fix.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys