question

David Bettin avatar image
David Bettin asked ·

Account Access Confirmation issue

I received a notice today when I went to login saying that RingCentral didn't recognize my device. Even though it is the same device I have been using for a year. The sent a code which I entered and received the following message "Sorry, we can't recognize the device. Please use other device or browser and try again. " I am, and always have, used chrome. I tried multiple times same response. I was able to login using edge, but when I went to send support a message they said I wasn't logged in and sent me to a log in page. I entered my credentials and received a message "authentication error".


Anyone have any ideas?

log in
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
jessica-community-moderator avatar image
jessica-community-moderator answered ·

Hi @David Bettin,

This usually happens when the Chrome browser has the Ad Block extension/plug-in installed, especially uBlock Origin. Can you check if you have these installed? They could be blocking RingCentral.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app