question

Rajarshi Banerjee avatar image
Rajarshi Banerjee asked Phong Vu answered

Identify incoming call party details from telephony session webhook

How to filter out or identify only the incoming calls to a particular extension from Telephony Session webhook. I need to identify it before it ring to the dialled extension(reception extension). Then I will route the call to other extension depending on on my custom logic, with out ringing that reception extension phone.

I have used active call list, but it ring the extension before gets routed to other extension. Can you guide me how can I achieve the expected outcome?

Thank you.

telephony session notificationspre-call
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1 Answer

Phong Vu avatar image
Phong Vu answered

Read this blog and pay attention to the "Call statuses and how to use them" section. You can take action as soon as you get the "Setup" status event.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys