We have a user utilizing the RingCentral app on her iPhone. When she tries to merge calls she receives this error. I have confirmed that she has the most up to date iOS software, the latest version of the RingCentral app, and has also uninstalled and re-installed the app with no luck. I spoke with Ahmad Bahauddin and he let me know this was a a bug issue with reference number COOPS-6859 .
We have multiple users on iPhones who are not experiencing this error. Is there a reason this is only affecting one of our users? Additionally, is this something our other iPhone users should expect to experience in the near future?
I was told that there is currently no work around for this solution. Please advise