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Cannot Merge Calls - iPhone error
Tags: phone, hardware
Dec 9, 2020 at 2:12pm   •   3 replies  •  0 likes
Sally Eisenberg

We have a user utilizing the RingCentral app on her iPhone. When she tries to merge calls she receives this error. I have confirmed that she has the most up to date iOS software, the latest version of the RingCentral app, and has also uninstalled and re-installed the app with no luck. I spoke with Ahmad Bahauddin and he let me know this was a a bug issue with reference number COOPS-6859 .

We have multiple users on iPhones who are not experiencing this error. Is there a reason this is only affecting one of our users? Additionally, is this something our other iPhone users should expect to experience in the near future?

I was told that there is currently no work around for this solution. Please advise


on Dec 17, 2020 at 10:28am   •  0 likes

I have spotted this issue with four of my user and all are running 14.2 IOS. I have not seen this issue with users running just 14.0 IOS. I have no idea if that is relevant or not.

I have a user, with this issue, upgrading to 14.3. I'll have to let you know if that somehow fixes the issue, but this is not an isolated issue.

on Dec 17, 2020 at 11:42am   •  0 likes

Hey, @Keith Lebel @German Leal @Sally Eisenberg @Bryan Jones
I'm working with the product team to dig into this further.
Hang tough and we'll update here as we get details.

on Dec 18, 2020 at 7:10am   •  0 likes

As a follow up: @Keith Lebel @German Leal @Sally Eisenberg @Bryan Jones

I confirmed with the Product team that this issue has been resolved in the latest release - 20.4.30.
Please make sure your app is up-to-date.
If you are still experiencing this issue, please reach out to Support directly. If a problem persists, they can escalate to the product team and share all the relevant information pertaining to your experience.

on Jan 28, 2021 at 6:27am   •  0 likes

HI, When we can download 20.4.30?


on Dec 10, 2020 at 9:20am   •  0 likes

We are having the same issue. Following

1 Answer
answered on Dec 12, 2020 at 6:34am  

Since it seems an individual case for one of the user, not sure you will get a concrete answer or a perfect solution on that without troubleshooting the issue in depth.

Try to engage the user with Technical support team here and support team can coordinate with him to investigate and find a resolution. If this is a known case you can follow up with them for solution in future version.

answered on Dec 11, 2020 at 12:36pm  

Same issue with 2 of our users. Following

answered on Dec 10, 2020 at 9:19am  

We are having the same issue. Following.


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