question

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Kevin Miles-3462 asked

Key Press configuration invalid routing

We have several IVR Menus with four keypress options configured (1-4). They work fine. However, if the customer press 5 - 9 or 11 - 19 they are routed to various call queues or employee extensions, none of which have been configured. Any keypress higher than 5 should do nothing.

Has anyone else experience this? RingCentral's solution was to create a dummy extension for keypress 5 - 9 with every incoming phone number we have as the inbound and re-route back to IVR. This works for single key presses but not for 11 - 19 and is ridiculous anyway. It should be very simple, do what is configured or do nothing.

ivr
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