SMS API "Feature not available"

Forum|Forum|5 years ago
January 22, 2021
16 replies
1962 views

I created a new sandbox account for testing the SMS API. I then created a console app (per ringcentral instructions) and tested the API using the sand box credentials. Connecting to the API works fine but returns this error when trying to send a test SMS:

Content: {

"errorCode" : "FeatureNotAvailable",

"message" : "The requested feature is not available",

"errors" : [ {

"errorCode" : "MSG-242",

"message" : "The requested feature is not available"

} ]

}.

I have made sure I've added the correct features to the sandbox app (per the instructions) but it appears it is not setting the SMS feature to true.

This is a problem with the SANDBOX app, I haven't made it to production due to the fact I can't send an SMS in the sandbox app.

Thanks in advance.

Best answer by PhongVu

This problem should not happen as we fixed the process to include SMS feature to a sandbox main company number. I am not sure why it still happens time to time. Give me your sandbox main company number so I can ask the team to enable it manually for you.

C

Cote_Business57489449

The First Step

Are you connecting to the sandbox phonenumber (vs your live RC phonenumber)?

PhongVuAnswer

Community Manager

This problem should not happen as we fixed the process to include SMS feature to a sandbox main company number. I am not sure why it still happens time to time. Give me your sandbox main company number so I can ask the team to enable it manually for you.

C

Charter341435019

Participating Frequently

I am having the exact same issue. I am using the Sandbox phone number. I cannot connect to support either...keep getting an Error page. Also, I cannot seem to locate any information as it pertains to `Path Params->accountId` or `Path Params->extensionId` really frustrating.

C

Charter341435019

Participating Frequently

+14242543150

C

Charter341435019

Participating Frequently

The `country` object returns errors as well.

C

Charter341435019

Participating Frequently

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