Hi, I've got a couple of questions.
1. Can you get data for calls that are queued from the call log api or any other api? Our company needs to know this. By queue they mean how long it takes for a human to pick up a call or if a call goes to the queue system.
2. If the above is true, there data for how long a queued call takes?
3. In the call log api what is the difference between a call log result of 'Call Connected' vs 'Accepted'?Only finished calls appear in this api?