question

Timothy Irons avatar image
Timothy Irons asked Scott Alexander commented

Auto answer when connected by Bluetooth

This has been asked about in a few questions, but no useful answer has been posted.

When connected to my car via Bluetooth, my phone automatically answers calls. How do I stop this happening?

The one instance of this being asked blamed the phone/headset, but as it is happening on various phones and Bluetooth devices it would seem to be a feature of the app.

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I have been having the same issue. After numerous discussions with tech support they told me it is a known issue with no anticipated time frame for fixing the problem.

1 Like 1 ·

Hi @Gavin Davis, we apologize for also having this issue. We are closely monitoring this bug, and we'll give you updates when it's resolved. Thank you!

1 Like 1 ·
Lenard Fudala avatar image Lenard Fudala mary-community-moderator ♦ ·

@Mary-Community_Moderator Is there something tracking this that we can be added to? I have users experiencing this as well and it's not safe to have a user suddenly having someone distract them while they're driving.

0 Likes 0 ·

Same here. auto answers every time pn Uconnect BT on all vehicles. ( we have e 4 vans in our fleet) Samsung phones. Help!!!! very annoying and only solution is to turn off BT

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Same issue. Unconnected BT in Dodge and Chrysler. Auto answers all incoming calls which is horrible when someone thinks they're calling an office 800 and a guy in moving car answers. 2 different Samsung phones and vans

0 Likes 0 ·

I am being told by support right now this isn't an issue. Clearly it is. Any reasonable solution yet?

0 Likes 0 ·

I'm frustrated because I've had this issue since last year with my UConnect/Samsung combo for my personal vehicle. My work vehicle has a replacement stereo (which was working fine until the other issue started with my personal vehicle) and I can't make calls out. I can receive them, but if I dial out, it hangs up so I have to use speakerphone.
Hope it is resolved soon.

0 Likes 0 ·

exact same problem here. i opened a case, to which they responded that it's a known bug, they are working on it and will inform me when it's fixed - and in the meantime i won't get any status updates. Completely unacceptable given this issue has been reported here for months. I cannot have calls auto-answer with customers popping in without warning while I drive without choosing to answer. It's costing me business and sadly I'm going to have to go through the hassle of switching to another phone service

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