question

Bar S. avatar image
Bar S. asked Bar S. commented

Sanbox app analytics not updating

Hello,

I just made a simple app for posting a webhook used to get call session info

In the analytics page at one location it says that the data is being updated every hour, and in another it says that it's updated every 15 minutes

Anyways, it's been two hours since the last update

This is only the first app that I made so I'm not sure if this data is usually reliable

Please advise


Thanks,

Bar

analytics and reporting
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Phong Vu avatar image
Phong Vu answered Bar S. commented

Is your app analytics updated finally? Did you fix and reduce the error rate?

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It has updated one more since, the error rate is reduced but still not < 5% as of the last update

Are you please help me get this to production?

screenshot-17.png

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screenshot-17.png (38.2 KiB)

Give me your app client id.

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Bar S. avatar image Bar S. Phong Vu ♦♦ ·

PH-gswZVSjyqWrdTK2csyw

thanks!

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Hi Phong,

I'm having the same troubles and hoping you can help me again please

I created a webhook for the VM subscription but when I tried registering it through my existing app, it told me that I was missing a permission

Following advice on other threads, I cloned the app and added the permission just so that I could subscribe to the VM notifications

I created the app about 5 hours ago but the analytics isn't updating and I'm positive that the app should be fine because It would work exactly the same as the previous one

Can you please help me graduate it so that I can keep doing my job


Client ID:

lQLi2cqJSmqXuhRTd5fXVA


Thanks,

Bar

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Done!

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Bar S. avatar image Bar S. Phong Vu ♦♦ ·

Thank you sir!

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Anirban avatar image
Anirban answered Bar S. commented

Yes the dashboard is updated after some interval of time say 15 mins. But in meantime you can also try clicking the refresh button at the top right in analytics tab something like here:

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Hi Anirban thanks for your comment

Time is now 7:18 p.m UTC

This page says it updates every hour:

screenshot-270-li.jpg

I tried clicking refresh but nothing updated

This page says it updates every 15 minutes:

screenshot-271-li.jpg

I clicked that one as well, no help either


I'm suspecting maybe there is some technical error. I want to apply for graduation as soon as possible but due to this data not updating- I can not


Hopefully someone from RingCentral can assist

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys