I would like to change the routing of calls from specific contacts to specific extensions. For example. we have two offices with distinct local numbers. I would like for any call from Mike Smith to go to extension 98 regardless of the number he called. Is this possible?
adding call routing at the contact level
Yes, this is possible. You need to create a custom answering rule based on the Caller ID in the Auto-receptionist. You can follow the steps on the KB article below.
https://support.ringcentral.com/article/Adding-Custom-Rules-More-Option.html
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