Question

Adjusting the volume of custom hold music

  • 13 November 2013
  • 3 replies
  • 1073 views

  • New Participant
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I attached a custom hold music piece to department> call handling>audio while connecting. Clients are stating that the custom music is too loud. When it was rendered, it was rendered at a normalized decibel level. Uploaded as 16 bit pcm .wav at 8khz mono. Anyone know how to reduce the playback volume on the RingCentral side?

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