We would like to see additional status indicators that would differentiate between whether an agent is on a phone call or in a huddle/screen share session. Having a single red dot next to their name in the RingCentral App does not provide sufficient information to determine whether or not the agent is available for a phone call. Requiring agents to set a custom status message to reflect their current call availability is not a viable solution for us.
Agent Status Differentiate Between Phone Call and Meeting/Huddle
Be the first to reply!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.