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Call Queue Monitoring Dashboard

  • 22 June 2021
  • 1 reply
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Hello everyone!

I have a question. I have a call queue set up where it distributes incoming calls between analysts. Do you know where I can find a live dashboard - something I could put on a big TV screen - so analysts taking calls can see how many calls are waiting in queue, and how long they have been waiting for?

Thanks in advance!

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Best answer by Mary-Community_Moderator 22 June 2021, 22:14

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Hi Ryan, you may check RingCentral Live Reports Feature. KB link is https://support.ringcentral.com/article/RingCentral-Live-Reports-Feature-Overview.html.

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