A user wants to add the RC app on their phone so it rings when working from home. I have tried to add a softphone via 'Users->Phone & Numbers->Add Phone' but it won't like me add the app.
I have tested on other users and can add the app successfully in the same window. Why would it not be working for this user?
Cannot Add RingCentral Phone App to User as Softphone
A
Hello @Alex Dyer, the softphone app will be automatically shown once he/she logs in using his/her direct line (assuming that this will be a digital line). He/she needs to log in as a direct number, no need for the extension number, and the password for his/her extension. That should be good to go!
You can also check this LINK on how we can check if he/she is using a virtual number or a digital line. Thank you!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.