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Question

Mobile app - Call pickup and Directed Call Pickup groups

  • 12 July 2024
  • 2 replies
  • 22 views

Can a mobile app pickup calls from a Call Pickup group or Directed Call Pickup group?

2 replies

Problem Solver
Userlevel 4

When I tested it on my mobile app:

  • Directed Pickup works
  • Call queue Pickup works
  • Group call Pickup does not work - seems like it is not supported for mobile?
Mary-Community_Moderator
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Userlevel 4
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Thank you for making a test @Problem Solver!  One of our engineers also performed a test and discovered that currently, it functions exclusively on Android devices due to the availability of an HUD option for mobile. Unfortunately, iPhones do not support HUD at the moment. @Brad196810024 , we would greatly appreciate it if you could submit a feature request using https://ideas.ringcentral.com.

 

 

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