Question

Multiple email notifications for received voicemail

  • 14 June 2023
  • 3 replies
  • 624 views

Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - https://community.ringcentral.com/questions/96093/email-notifications-1.html

Syntax applied - Example@mail.com; Example@mail.com


3 replies

Userlevel 2

Hi John, I attached the KB article on that thread that provides the instruction on how to set it up.


https://support.ringcentral.com/article-v2/configuring-notifications-sounds-admin-portal.html?brand=RC_US&product=RingCentral_MVP&language=en_US

screen-shot-2023-06-17-at-122504-am.png

yes it is possible. Any of the following syntax will work

email1@mail.com,email2@mail.com,email3@mail.com
email1@mail.com, email2@mail.com, email3@mail.com

email1@mail.com;email2@mail.com;email3@mail.com (final version)
email1@mail.com; email2@mail.com; email3@mail.com

No matter what you do, the system will automatically convert all of the above to the "final version"
- the system deletes spaces
- the system converts comas to semicolons

the limitation of 255 characters means you can store roughly 10 email addresses of 20-25 character length (+9 semicolons separating them)


Have tried both comma and semicolon separating the addresses and it's not working. With one recipient it does work.

What else could be going on with it?


Reply