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Original caller ID Preserved when transferring off-net

  • 20 February 2020
  • 4 replies
  • 664 views

1. Account type : U.S Account 2. A brief description of the business.: Large private University with 10,000+ enrollment 3. A high level description of the product or feature being requested: The ability to retain the originating callerID when doing a blind transfer to a external number 4. A typical use case scenario explaining how your business would use the feature: External caller calls a receptionist. That receptionist then needs to transfer the caller to a digital line number or external number such as a cell phone. The original caller number needs to be passed when initiating a blind transfer for documentation/visibility purposes. 5. Benefit of such feature: This feature allows the receiving party of the blind transfer the ability to know who is calling. 6. Number of Users and/or Digital Lines: 2,000+

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Best answer by Jessica H. 11 November 2020, 17:26

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This is a 3 year old issue that apparently isn't changing anytime soon. Supposedly, Blind Transfer does pass the ID on, but Warm Transfers do not.

https://community.ringcentral.com/ringcentral/topics/show-original-callers-number-in-caller-id-when-transferring-calls 
Unfortunately, neither does a blind transfer. Thanks

Having the same issue. Need to preserve the original caller id when transferring. Please add this capability. Other phone systems have the ability so it's something that can be achieved.

Hi all-- please vote on this feature request here!

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