5 members in a Queue group. Set to ring simultaneously. One of the extensions is on a call. Someone calls in and the other 4 phones ring. The extension on a call would like to place that call on hold and pick up the other call ringing on the other 4 phones. Can this happen or would that person have to place the call on hold and physically walk to another phone to answer the second call ringing the group?
Queue calling pickup issue
I think putting somebody on Hold still counts as being "busy". The call queue interprets this as the user being unavailable, so it doesn't automatically offer the call that is waiting.
I can think of 2 ways to go about it, although I haven't tested them
1) Use call queue pickup. Groups > Call queues > Click on the call queue > Pickup settings & members
2) Park the active call. This will change your status to available, and the next call in queue will ring automatically (assuming you've set the wrap-up time to 0 seconds). For this you must configure park locations under Groups > Park Locations.
Call park worked. Thank you!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.