Allow Editing "Roles" so that a manager could see "user status", but not be able to adjust the call handling. This would protect the company and allow managers to view reports and assess performance.
roles that allow viewing user status but not call handling
hi Woodroof,
Check out this KB article for information on how to create custom roles: https://support.ringcentral.com/s/article/10640-user-roles-permissions-create-custom-role?language=en_US
Check out this KB article for information on how to create custom roles: https://support.ringcentral.com/s/article/10640-user-roles-permissions-create-custom-role?language=en_US
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