some customers get a continuous busy signal or a simple message that the call cannot be completed at this time.
Some calls are not coming through. We need help finding out why.
Hi Mik,
From your description it sounds like their might be a carrier related issue either on the RingCentral side or with an intermediary or terminating carrier. Basically there might be a road block or traffic jam and traffic might need to be detoured.
The best course of action will be to Open a RingCentral Tech Support Case
For these types of issues we would want to see 2-4 detailed call examples (template below) from the last 24 hours, we can investigate those calls and see where a re-route or other fix may be needed:
Call Example 1:
Number (From):
Number (To):
Date: 2020-03-16
Time+Timezone:
Result: Heard announcement that the call cannot be completed at this time.
Call Example 2:
Number (From):
Number (To):
Date: 2020-03-16
Time+Timezone:
Result: Heard announcement that the call cannot be completed at this time.
Call Example 3:
Number (From):
Number (To):
Date: 2020-03-16
Time+Timezone:
Result: Heard announcement that the call cannot be completed at this time.
From your description it sounds like their might be a carrier related issue either on the RingCentral side or with an intermediary or terminating carrier. Basically there might be a road block or traffic jam and traffic might need to be detoured.
The best course of action will be to Open a RingCentral Tech Support Case
For these types of issues we would want to see 2-4 detailed call examples (template below) from the last 24 hours, we can investigate those calls and see where a re-route or other fix may be needed:
Call Example 1:
Number (From):
Number (To):
Date: 2020-03-16
Time+Timezone:
Result: Heard announcement that the call cannot be completed at this time.
Call Example 2:
Number (From):
Number (To):
Date: 2020-03-16
Time+Timezone:
Result: Heard announcement that the call cannot be completed at this time.
Call Example 3:
Number (From):
Number (To):
Date: 2020-03-16
Time+Timezone:
Result: Heard announcement that the call cannot be completed at this time.
Why? Possibly because everyone that can suddenly started working from home. It is putting a huge strain on every provider and every carrier.
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