Unconditional forwarding

  • 16 February 2019
  • 4 replies

I work in my company CS and all my clients have my direct number - I need to unconditionally forward calls after hours to our 800 support number which is monitored after hours but when I attempt to do so I get the following error: Forwarding phone number cannot be the same as your account number or any additional numbers. Please go to Call Handling and Forwarding and remove the number (866) XXX-XXX (deleted number for privacy)

4 replies

Hi Walker, for this request, please contact our Support Team :)
I did they cant help because I am a user not account holder.
Hi Walker, in that case you'll want to work with your Account Admin - they can make the necessary changes on the account
Thanks. Working on it now!