Skip to main content
Answer

Adding a snippet is gone with new "unified" client app

  • July 8, 2020
  • 7 replies
  • 952 views

With the new "unified" RC client app, the ability to post a code "snippet" is gone. (I'm not talking about the [code] ... [/code] option - that is different.)

With the old client, you could press Cmd-Shift-S (I think) to bring up a window where you could paste text into, and it would then be posted as a "snippet" without formatting.

This option seems to be gone now. We need a way to post text in RC without it trying to "interpret" the text and formatting it. [code][/code] works for some things, but Snippet was better in many cases.

Best answer by Jessica H.

This feature is now live, make sure you're on the latest version of the app!

7 replies

  • Known Participant
  • July 8, 2020
The new app is missing many many of the useful features.  Classic still has it.


  • New Participant
  • September 4, 2020

PLEASE, PLEASE, PLEASE add the Snippet feature back to the Message Chat!!!!


I agree, this is a huge missing feature from the new app. Please revive some sort of code snippet feature.


Forum|alt.badge.img+1
  • Community Manager
  • September 23, 2020

Hello everyone,

I've confirmed with our product team that this is coming at the end of Q4. Keep an eye out in December!


  • New Participant
  • December 3, 2020

Any update on getting the "New Snippet" back on the new RingCentral?


Forum|alt.badge.img+1
  • Community Manager
  • Answer
  • January 13, 2021

This feature is now live, make sure you're on the latest version of the app!


  • New Participant
  • January 14, 2021

Thank you for letting us know. I have installed the update it appears to be working great! Please let everyone involved know that my team greatly appreciates this feature being brought back!