A customer dials a direct number, and I have 3 groups of call queues (Sales, Customer Service, Fallbacks) that I had hoped to overflow to the next one after x amount of rings. However, Overflow Groups don't allow our preferred simultaneous calling on the primary call queue. Does anyone know of any other way to emulate a waterfall-like call queue system that does simultaneous calls for each member in each round/group?
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Hi @Mark Martinez, learn more about how the Call Queue feature works through this KB article https://support.ringcentral.com/article/Call-Queue-Overview.html.
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