Apple Airbuds with PC Issue

Question

Using RingCentral in the US, and software is updated to latest version.

I am having issues with Apple Airbuds on a PC. I bought the Airbuds to give me some privacy since my wife is working from home and sharing my home office with me. I connected the Airbuds to my computer via bluetooth and set the RingCentral app to use them as my primary audio device. The RingCentral app kept the microphone turned on and prevented incoming calls until I switched the microphone and speaker back to my Sennheiser headset. The Airbuds work with everything else on my computer and incoming calls will ring on them, but I have to switch over to my Sennheiser headset to actually take a call.

Anyone else having a similar issue or know a fix for this?

go_ccaas · Answer

Hi John, that is a known issue, your earbuds are not able to work for voice calls on a cloud system. This is the same for other vendors I know of as well. You'll need to keep using your headset for voice calls, and your earbuds are ok for everything on your PC as you mention. I don't think there is any fix for this.

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