Hi Anna,
RingCentral Voicemail box should not have a warning that mailbox is full. Technically, voicemails and faxes are auto-deleted once it reached 200 messages, first in and first out. See the link below to know more information about Data Retention.
RingCentral Message Storage and Account Data Retention
Thanks- the article indicates auto deleting from 200. Our mailbox was showing 201 and then customers were getting notified that they couldn't leave messages. It seems the autodeletion is not instant and maybe an audit happens periodically?
Been nearly a year and the 'auto-delete' when it reaches 200 continues to be an ongoing issue. Is there no API available that we can leverage via a cron job to setup and delete in automated fashion? We have several hundred extensions and at least 100 of those show 200 or more messages....we cannot have staff performing a repeatable process that should be automated. Additionally, the option to auto-delete based on age would be super helpful (anything older than 7 days, 2 weeks, a month.....).
