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Automatic Extension Switching During Business Hours

  • May 4, 2023
  • 3 replies
  • 199 views

How could I go about splitting the incoming calls from a certain extension to automatically switch over to a new extension after a certain amount of hours. We have two call shifts during the day: 8:30-1, and 1-4:30. Two separate people, with two separate extensions that we have to manually switch each time. Is there a way to do this automatically? I looked at the "User Hours" under Settings, does this affect a single user, if so, if I set one user to one shifts hours, and another person to the second shift, will the extension automatically switch?

Best answer by Joe Cache

In the Call Handling is the Custom Rules. You can specifiy days/times, and then which extension to forward to.
1683563817411.png


Hope that helps.



3 replies

Joe Cache
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  • Genius
  • Answer
  • May 8, 2023

In the Call Handling is the Custom Rules. You can specifiy days/times, and then which extension to forward to.
1683563817411.png


Hope that helps.




  • Author
  • New Participant
  • May 8, 2023

Thank you this handled the situation perfectly.


BeckyH
Community Manager
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  • Community Manager
  • May 9, 2023

You're a champ, @Joe Cache!