Call Queue Query

Question

I have a RC Call Queue Query. Are you able to tell me the difference between Member Status and Queue Status?

Each morning the queue manager would login and enable the queue status for those onsite and taking calls. I thought that the agents could toggle this themselves using the “Accept call queue calls” option?

When they do toggle this option off it then updates the portal and turns off member status off. Is that correct?

The call queue manager wants the agents to be able to log in and out of the queue themselves, instead of her doing it each morning.

Thanks

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Hello Paul,

That's correct. The status of the member will be unavailable when they turn off " Do not accept call queue calls".

Thanks Mary,

You would think that the toggle for queue status will be off when you turn off " Do not accept call queue calls".

Then what is the difference between Member Status and Queue Status?

Reply

Mary-Community_Moderator · Answer

Hello Paul,That's correct. The status of the member will be unavailable when they turn off " Do not accept call queue calls".

Reply

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