Caller Id or ring tone to differentiate incoming calls

Question

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?

BeckyH · Answer

Unfortunately, at this time we only have the ability to differentiate calls coming into the RC app vs. the native cell phone calls.
Our product is aware of this ask and you can add your vote to the following thread:

https://community.ringcentral.com/ringcentral/topics/add-custom-ringtones-for-mobile-app-desktop-app-and-deskphones?topic-reply-list%5Bsettings

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded