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Question

Caller Id or ring tone to differentiate incoming calls

  • November 11, 2019
  • 1 reply
  • 440 views

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?

1 reply

BeckyH
Community Manager
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  • Community Manager
  • November 19, 2019
Unfortunately, at this time we only have the ability to differentiate calls coming into the RC app vs. the native cell phone calls. 
Our product is aware of this ask and you can add your vote to the following thread:

https://community.ringcentral.com/ringcentral/topics/add-custom-ringtones-for-mobile-app-desktop-app-and-deskphones?topic-reply-list%5Bsettings