We have replaced an employee - is there a way to add the new employee to all of the old employee's group and team messages without letting them see the direct messages (personal)?
+1The new user of the extension will still be able to see the old messages. You should reset the extension first before assigning it to someone else. Here's a KB article for the process. https://support.ringcentral.com/article/Reset-a-User-Extension-RingCentral.html
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
