Can't send text messages (SMS)

Hi, I'm trying to send text message (sms) to a number out of my organisation (example 418-844-5000 and I can't press the "send button". anyone know if I have to activate something to send text messages ?

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Hi @Alexandre Tordion As I checked on your account, your SMS is enabled. Please create a ticket with Technical Support so they can check on it.

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