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I have spoken with Support about this issue, but I can't get an answer on when this will be fixed. I am unable to select Forward to Extension as an option. It will only allow me to do the greeting:

(what I am seeing on my end)
1652896337759.png


(Options I should have)
1652896410564.png

I need this fixed so I can route my calls correctly. Please help.

Just delete your rule and re add it. This happens occasionally. Once you do, you'll see all the options.

I wish that worked. I tried it again just to double-check, and still not an option to select an extention.

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