I agree, I have no idea why the heck this works this way. I've been trying to do the exact same thing and it's very frustrating
Hey Peter, unfortunately this thread
lost the previous comments last week.
There is no need to set up an option to press anything if you know your party's extension. Our system recognizes extension dialing from the beginning of the call. So what I would suggest is you edit your greeting to say, "If you know your party's extension, you may dial it at any time" or something along those lines.
So for instance, if someone calls the main number on my test account, they reach my IVR. They already know they need to talk to Sheila and that her extension is 501. Instead of having to listen to the full IVR greeting, the caller can simply press 501 and will be routed to Sheila.
Saadet, after just installing my new system, I was told IVR does not support multiple digit responses (just 0-9). I'd like to have something like "if you know your party's extension you may dial it at any time. press 1 for sales. or please hold for the operator." but I didn't see a way to dial extensions from the auto reception IVR with more than 1-digit extensions (I'd like to use 301, 302, 303, etc...). Are you able to dial muti-digit extensions from the first auto-attendant menu? Thanks, Mike
