Can you provide more details? Is the trouble reproducible? Do you have a case number from support? What steps have you taken so far to try to isolate or resolve the trouble?
Yes I have several case numbers.
08221233 Michelle Cannon Glip Issue Level 4 - Medium 5:58 PM EST, 01/31/2019
08239966 Brandon Carda Glip Issue Level 4 - Medium 2:10 PM EST, 02/05/2019 Work in Progress 08219050 Michelle Cannon Glip Level 4 - Medium 1:43 PM EST, 01/31/2019 Closed -I never closed 08219050
Here is a pic
Lori is listed twice, with a different icon to the left of her name. Other users are listed the same way. If I try to access the conversation icon Lori I get the "You are using an unsupported browser for this feature. Please sign in with Google Chrome or download the Glip desktop app," message and have to message her from Chrome. I am also unable to access her profile here. Her name appears at the top like this.
I use a Mac, Lori uses a PC, she has a duplicate of me. Yes we see it on the desktop and the app.
What does this mean? "I suppose suspect will need to find a way to resolve this ultimately"
Thanks. That is pretty strange. I suppose suspect will need to find a way to resolve this ultimately, but I can tell you that I see similar duplicates between the 'regular' user with circle icon and 'sms user' with the chat icon. The email does not have the extra characters though. A Glip dev once told me the SMS name was due to me sending them a text from Glip because usually you only see the phone number and not the name (an entirely different issue). Here is an example of what I see in the people list:
You see this across browsers and from the desktop app and mobile app too, I guess?
I am running Mac desktop app Version: 19.01.2 (E. 2.0.1)
Build: 396 (rev. 771473b)
When I access the Lori with the circle icon it looks like this
But her profile looks like this
Could the problem be that users registered with the old app with the phone icon and then again with the new app with the R?
I also just noticed you are using Gmail. Did you use Glip before it became RingCentral? Do you have an email domain that would be better suited to use with RingCentral?
