Answer

External transfer call logs

Forum|Forum|3 years ago
September 14, 2022
3 replies
614 views

jasonwood0577
New Participant

Our office has agents working from home on cell phones. The IVR is set to external transfer to the cell numbers, based on what prompt number the caller chooses from the IVR. How can I see what prompt number a caller choose or how many calls are being transferred to each cell phone?

Best answer by Mary-Community_Moderator

You can search for the cellphone number in the call logs, showing you the history of the calls that were transferred to it.