Fax using ATA ringing Extension

Question

Recently installed several new OBi302 ATA to connect a few fax machines.  When faxing to a RingCentral Digital Line the fax rings the person's Deskphone/Desktop App/Mobile App for several rings before the fax goes through.  We have a handful of the same devices that are configured the same way in RingCentral that bypasses the ringing the users apps and goes directly to fax.  Is there a setting on the OBi302 ATA that controls this?

mwoehrle · Accepted Answer

The way I got around this was by logging into the admin portal. Under users with extensions, I selected the OBi302 device, then go down to call forwarding and voicemails, under that dropdown is the incoming call ring group. Mine had the desktop/mobile app set to ring a few times, so I just changed it to 0 rings/0 secs and it stopped it from occurring anymore

Mary-Community_Moderator · Answer

@Susan Pieroni you may contact Technical Support Team to have this settings corrected.Create a case here.

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