I emailed RingCentral support and asked this question:
On "Call Queues" > "Call Handling & Members" > "Wait Settings" > "When maximum wait time is reached, send caller to", my only option is Voicemail. Is there a way I could change that to Forward to an external phone number instead?
Their reply was that the feature I want is currently not available. Does anyone know of another way to accomplish what I'm trying to do?
I 2nd this request. If all of my callers are on a call, I want to be able to route the call to an outside Answering service we use rather than sending to voicemail.
I can see a reference for call forwarding to external numbers here:
https://developers.ringcentral.com/guide/account/call-forwarding-flipping
Check if you can do it through your own application using SDK programming :
https://developers.ringcentral.com/guide/voice/call-routing/manual/call-forwarding
Hope that help
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