Question

Glip Meme Generator not working

Forum|Forum|7 years ago
July 2, 2018
12 replies
394 views

james-charles
New Participant

The Glip Meme Generator has not been working for several days now. When attempting to post a meme an error message appears: "Whoops: Sorry, but we couldn't create your meme at this time. Please try again later." The issue appears for multiple user account, but via the Glip native Mac app and the browser UI. My team leverages this feature extensively in our professional communications, and this outage has severely impacted productivity.

(Account type: U.S.)

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saadet.swift
Known Participant
Forum|Forum|7 years ago
July 2, 2018

Hey James, sorry for the frustration. We are aware of this current issue and are working on getting it fixed ASAP. Please open a case so we can tag it with the appropriate JIRA number and you will receive a notification once we have fixed the issue.

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J

james-charles
Author
New Participant
Forum|Forum|7 years ago
July 18, 2018

Broken again. Same issue as before.

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marina-stambaugh
New Participant
Forum|Forum|7 years ago
July 18, 2018

Hey James, we are aware that the issue has repeated itself and have a fix that is scheduled to be available with the latest release of the application which should take place on July 20th, 2018. On that day I would highly recommend that you update your application and test to ensure everything is working as it should. Thanks!

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saadet.swift
Known Participant
Forum|Forum|7 years ago
July 18, 2018

Hey James, that's odd. Can you please contact Support so we can investigate?

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otto-katt
New Participant
Forum|Forum|7 years ago
August 9, 2018

We're running Glip Version: 18.07.3 (E. 2.0.1) and getting the same meme error message.

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saadet.swift
Known Participant
Forum|Forum|7 years ago
August 10, 2018

Hey Otto, unfortunately our Glip team has run into a snag with the meme generator. When I hear more about any type of ETA, I will update this thread!

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luis-sanchez
New Participant
Forum|Forum|7 years ago
August 14, 2018

I agree with James on this. "My team leverages this feature extensively in our professional communications, and this outage has severely impacted productivity." Love it!