You may try to adjust the Maximum caller wait time in a queue under Wait Settings. It should sync to the "Number of ring before trying new member."

Example: If you have four members in sequential order and you set the "Number of rings before trying new member to 6 rings/30 seconds, " your Maximum caller wait time in a queue should be set to 2 minutes.

That is not the issue. As I stated in my original post, the phone rings for the allotted amount of time on the client side but does not ring at on the users' sides.

Client calls, chooses extension, hears greeting, listens to 30 for one extension, listens to another 30 seconds for the second extension, then goes to voicemail. The phone does not ring at all for the user at extension one nor the user at extension two.