How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help
Page 1 / 1
Hi Patricia,
I checked around, and there is not a way to disable the beep at this time.
I checked around, and there is not a way to disable the beep at this time.
I know there will be a beep on the monitoring supervisors side but the agent shouldn't be hearing anything should they ? Our agents know they are being monitored because they either hear a clicking , faint beep or difference in call quality when we start to monitor? This doesn't seem right
@Jessica-Community_Moderator bringing this back around because agents ARE hearing a beep on their end when they are being monitored. Are we not able to disable this so they don't know they are being monitored?
Hello @Megan Lalock, the faint beeping sound is normal. Disabling it is not available. However, we highly suggest posting this to our idea hub. Click HERE! Thank you.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.