Hi Patricia, 

I checked around, and there is not a way to disable the beep at this time. 

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I know there will be a beep on the monitoring supervisors side but the agent shouldn't be hearing anything should they ? Our agents know  they are being monitored  because they either hear a clicking , faint beep or difference in call quality when we start to monitor? This doesn't seem right 

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@Jessica-Community_Moderator bringing this back around because agents ARE hearing a beep on their end when they are being monitored. Are we not able to disable this so they don't know they are being monitored?

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Hello @Megan Lalock, the faint beeping sound is normal. Disabling it is not available. However, we highly suggest posting this to our idea hub. Click HERE! Thank you.

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Hi!

Bringing this topic back to life to see if anyone has found a way to turn off the beep, as agents are hearing it, which is not ideal. 

Do yo​u know ​@Jessica H. ?

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