How can I toggle between my direct line and company line SMS?

Question

We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS.

myobgyn · Answer

Bump!Same here. something happened in the past few months and can’t get a strait answer.in a nutshell:i am the super-admin and designated operator extensionpreviously (10+ yrs), i used thecompany main # for out/inbound SMS, across all platformsToday: still super admin. still operator assigned, but…now on mobile/iPad, i am unable to use the company main # to send SMS, i am limited to direct extension/additional linesfor inbound SMS to main number, i have view only access, on mobile appsthe mobile apps do not respect the “outbound caller ID” rules per user/extensionon web/desktop app, the previous functionality hasn’t changed.Anyone else also experiencing this?Support has been useless.

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