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I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?

I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.


Thank you,

I have the same question.  I had a single caller that was legitimate.  She was able to dial the main number but she could not dial an extension.  She mention that her number was a ROBOCALL.  The calling number was INTUIT (Quickbooks).


@albert-waite ​@Bob8142 Unfortunately, the numbers that Dell are using may have been associated with suspicious calling activity or have been spoofed and that is why they are marked as a possible spam or robocall. 
Traditionally, it’s the carriers that mark them as such. 
So, currently, there is not really a solution that RingCentral can action on for the time being.

 


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