Question

How to turn off Ring Out and Turn on Direct

Forum|Forum|7 years ago
July 18, 2018
9 replies
1199 views

l.olson
New Participant

I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?

L

l.olson
Author
New Participant
Forum|Forum|7 years ago
July 18, 2018

I am on 10.1.2 I log in using my email which is linked to my direct number.

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S

saadet.swift
Known Participant
Forum|Forum|7 years ago
July 18, 2018

Hmm....what happens when you log in with your direct number?

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L

l.olson
Author
New Participant
Forum|Forum|7 years ago
July 18, 2018

From the admin screen I had to deactivate the account and reactivate the account. Now it works!

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S

saadet.swift
Known Participant
Forum|Forum|7 years ago
July 18, 2018

Weird! It must have gotten stuck on the back end or something. Glad it's working now!

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K

khakh
New Participant
Forum|Forum|7 years ago
August 14, 2018

this has happened to 3 different users for us. Might be worth looking into as we haven't found a resolution yet.

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A

asya-yakobson
New Participant
Forum|Forum|5 years ago
May 4, 2020

Any update on this? The same issue

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J

james-temple
New Participant
Forum|Forum|5 years ago
May 5, 2020

Also having same issue, some devices using the same line can switch, others cannot

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S

saadet.swift
Known Participant
Forum|Forum|5 years ago
July 30, 2020

Hey l.olson,

What version of the softphone are you on? How do you log into your extension? With a direct number or the main company number + your extension?