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How to View All Text Messages (Threads/Feed) in RingCentral Desktop App?

  • 9 July 2021
  • 1 reply
  • 369 views

Hello,

I'm using the RingCentral Desktop App on my iMac. I was able to see all messages in the middle, but now I can't. As with the other features (i.e. All Calls; All Voicemail; All Faxes), I would like to see All Texts like I once did. I'm not sure what happened.

As of now, I can see my customers' names/phone numbers on the left. In the middle of the app is the text message exchanges for the person's name that's highlighted on the left under TEXT. Before, I was able to see everyone's messages in the middle, like on the RC Web version.

Please advise.

Thanks!

If you think you were able to see it before but with some unknown reason not able to see now, you can open a support ticket here: https://support.ringcentral.com/contact-support.html

The RC team can coordinate with you and able to troubleshoot and help you regarding the same

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