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Question

I need help changing name on my phone display

  • 17 March 2020
  • 1 reply
  • 1073 views

I have 4 lines displayed on my phone. I needed to change 3 names on the phone. I successfully changed 2, however the main line - line 1, did not change on my phone display but it changed in the settings. Is there a way to fix this? I did unplug phone and reboot, did not help changing the 1 line. I'm on hold with support for 30 minutes and not sure how long I can hold. Any assistance is helpful

Hello Rob!

The feature you are trying to change is called Presence. Please check the link below on how to change names or users on presence.

https://support.ringcentral.com/s/article/9751?language=en_US

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