when our front desk calls one of our extensions the recipient will hear the phone ring but the caller doesn't hear a ring on the line. the caller just hears dead air until the recipient picks up or it goes to voice mail. I can't seem to find a cause or a solution. this also happens when a call is transferred to the recipient.
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Hi Troy, please check the Audio while connecting settings of that extension if it is set to None, which is probably the reason why it is only silent.
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