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Question

Internal extension ID not updating

  • November 9, 2021
  • 1 reply
  • 311 views

When we have staff turnover we want to use the same extension numbers but change the name of the person at the particular extensions. I update the name in every place I can find but the old names still appear when you dial the extension.


Any help would be appreciated, thanks.

1 reply

Mary-Community_Moderator
Community Manager
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Hi Deron, please create a ticket for this issue. Tech Support can check your web portal and see where the issue is. Submit a ticket here.