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Is there a way to setup auto reply for text messages?

  • December 31, 2020
  • 2 replies
  • 6203 views

I saw this question was asked back in 2016 and someone said they would add it to future feature requests (or something like that) - Do we have an update and has this feature been added? It would be SUPER helpful for work, especially when we are out of office for the holidays (over half of our 20,000+ clients use text messaging instead of calls). Thanks so much!

Best answer by ByrneReese

The tool you are looking for is [RingCentral Automator][1]. [1]: https://automator.labs.ringcentral.com/

2 replies

tbrown
  • New Participant
  • November 20, 2022

Great add-in…thank you. Though for our main RC company number (local and toll free) the auto reply defaults to the local and does not work on the toll free. Since these numbers are on the same extension when manually texting we have to choose the toll free line which works there…which maybe causing an issue with the add-in. Anyway to resolve as we really want auto reply on the toll free line….programing the add-in to select between local and toll free. Thanks.


ByrneReese
Community Manager
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  • Product Manager
  • Answer
  • June 23, 2023
The tool you are looking for is [RingCentral Automator][1]. [1]: https://automator.labs.ringcentral.com/