I am having an impossible time trying to get support for an issue on the new app. Since having installed the newest version, I can no longer listen to my voicemails on my headset! I have reached out to customer support, who only verified that I had all the correct settings in place, and suggested I post here. This has been quite disappointing. IF I do want to listen to a VM, I need to do so via my computer speakers. Sure wish the dev team would address this quickly. The old version worked like a charm in this regard.
Page 1 / 1
moving question to 'Users' forum as it's unrelated to API.
I am unable to find where this question was moved to, but it was brought to my attention that my front desk is having the same issue since updating their software.
I too have a few users this is currently happening to. Not sure what the recommended solution so any feedback would be useful
@Jacob Ames , @deuker
Are they using the app on their computer? If they are using the built-in sound source from the computer, are they able to listen to the voicemail messages? Could we ask the affected users to try the web app version (https://app.ringcentral.com) and see if the behavior is the same?
@Crystal_
Desktop Application on their laptop. They are using a jabra usb headset for calls, with ringtone audio set to be from their laptop’s built-in speakers. All phone calls perform as expected. However, the voicemail comes out of the laptop’s built-in speakers. I have other users with the exact same set up that do not have this issue, and for the users in question this is a new issue.
I’m going to try a reinstall of the application to see if that resolves it, but if that does not succeed, I will test via the web app.
@deuker @Jacob Ames Solved this by going into Windows settings > Sound settings > Advanced sound settings > Set Ring Central audio to headset
