Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones?
We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still utilize them.
The only solution we have found is call flipping, but the calls can’t be flipped from the desktop to the desk phone until it connects, leaving customers on hold while we fumble to select the right phone and pick it up.
Is there a solution that will automatically flip the call once dialed or to run the call through the connected desk phone instead of the softphone?