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Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones?

We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still utilize them.

The only solution we have found is call flipping, but the calls can’t be flipped from the desktop to the desk phone until it connects, leaving customers on hold while we fumble to select the right phone and pick it up.

Is there a solution that will automatically flip the call once dialed or to run the call through the connected desk phone instead of the softphone?

This functionality you want is the same as the call switch feature from desktop to mobile app. However, it is not possible for desk phones. Please submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/. If you want to know more about Call Switch Feature, go to https://support.ringcentral.com/article/9791.html.

Good Morning Mary,

Is this still the case? I have a fairly large customer (banking industry) that is looking to switch to RC, but they need their tellers to be able to use the desktop app to click for an outgoing call and have the call dial out on their actual desktop phone (phone handset to ear). The tellers can't use headsets, so dialing out on the desktop phone is a must. Thanks and have a great day.

"Deskphone pairing" is now in Beta available under settings of the desktop app

Excellent! Works!

This is a fantastic option for PC/Mac users. Much more convenient to pick a contact on the 'big screen' and make the call with a desk phone (if you prefer a desk phone, like me).

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