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Question

Message "Switch call to this device" keeps popping up in the desktop app

  • March 1, 2018
  • 29 replies
  • 4355 views

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29 replies

  • New Participant
  • November 15, 2018
I have a user under my account having this same issue using the latest RC Phone app version 10.2.1.31914.  I have opened a ticket with RC support as well.

  • New Participant
  • April 19, 2021

I am having the same issue here as well, very frequently with one user. Anyone have a solution> Opening a ticket leads to nowhere.


Mary-Community_Moderator
Community Manager
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Hi Frank, have you tried to uninstall/reinstall your app?


  • New Participant
  • June 22, 2023

This happened to me too and with ZERO support from RingCentral I figured it out. Log into your RingCentral, Go to Reports, Call Log.

You'll see the call in question is shown as "In-Progress." Check the box next to it and click the RESET Button at the top. Should solve it.

*Special shoutout to RingCentral for taking 10mins to get to a person and then disconnecting/dropping the call before providing any sort of assistance.*